Straight answers.
Will this annoy my customers?
No. Reminders are polite, spaced days apart, and signed by your business. And the moment someone pays, their reminders stop — nobody who paid you gets chased.
Is DuesHelm a collections agency?
No. Every reminder comes from your business, in your name, and you approve everything before it sends. Ever notice how the ones who pay late are betting you're too busy to follow up? We just take that bet off the table.
Which accounting tools does DuesHelm work with?
QuickBooks, Xero, and Jobber — the connection is read-only, so we can see your invoices and payments to know who's overdue and who's paid, but we can never edit, add, or delete anything in your books. No accounting tool? You can type invoices in or upload a CSV, and mark them paid yourself.
What happens when a customer pays?
Their reminders stop instantly and automatically. We watch your books for payments around the clock — that's the whole point. (For manually added invoices, mark them paid and the reminders stop the same way.)
Can I put reminders on autopilot?
Yes. Set your own rules once — how overdue, which amounts, who to skip — attest that you have consent to contact these customers, and switch it on. From then on, matching invoices get a friendly reminder in your name automatically, with a short window to pull any before it sends and anyone who pays removed on the spot. You stay the sender; the sharp-end (30+ day) notices still wait for your personal approval; and one click pauses everything.
What if I don't want a certain customer contacted?
Uncheck them before anything sends, or exclude them at any time after. Your best customer, your brother-in-law — one click and they're off the list for good.
What do the reminders actually say?
You can read every word before approving anyone. The first note is a friendly nudge with a pay link. If weeks pass, the tone firms up. Nothing with legal weight ever sends without you personally reviewing that exact message.
What does it cost?
A share of the overdue cash we actually recover — nothing else. The rate scales with how overdue the invoice was (a modest slice on fresh invoices, more only on older, at-risk money), and every fee is capped per invoice. No subscription, no setup fee, and you pay nothing until it's recovered. Full rate table on the pricing page.
How long does setup take?
About five minutes. Connect your books (QuickBooks, Xero, or Jobber) or add invoices yourself, check the list of who's overdue, press go.
What about liens or legal letters?
Nothing like that ever sends automatically. Past 30 days overdue, DuesHelm drafts a firmer notice and it waits in your queue until you read, edit, and approve it. Anything with real legal weight should also go past your attorney first.
What if I want to stop using DuesHelm?
Disconnect your books any time in Settings — syncing stops immediately. You can also delete your account and all your data entirely, whenever you want.
Something else on your mind? Talk to a human →